Best Home Systems does not share any information about you or your transaction with outside parties except as required to transact your order.  Best Home Systems does NOT rent, sell, trade, or otherwise provide customer mailing or e-mail addresses to third parties.

To further safeguard your privacy and protect both you and Best Home Systems from fraudulent activities, we use a secure server using software that encrypts all information during transactions while your order is being placed and processed.  You will notice the lock symbol in the lower right side of the browser shopping cart checkout window during transaction processing with the shopping cart.  Additionally, all of the customer data we collect from the transaction is protected on our servers against unauthorized access.

You may contact Best Home Systems any time via email or during our regular business hours by phone, if you have any concerns or questions.

Best Home Systems Privacy & Information Use Policy does not include information that is inherent to the operation of the Internet, and therefore beyond the control of Best Home Systems, and is not to be applied in any manner contrary to applicable law or governmental regulation. This policy is subject to change at any time.

Your credit card will only be charged for the items that are shipped and only after shipping has occurred.  You will be notified via email if items need to be backordered and you will have the opportunity to instruct us as to how you want us to handle your order.

Unless special arrangements are made, orders paid for via check will be shipped the next regular business day after the check clears our bank.  It can take up to seven business days for a check to clear the bank.  Backorders should not be a problem as you will have contacted us via email or by phone prior to sending us a check for your purchase.  Product availability will be ascertained during the check clearing process.

Orders paid for via cashier check or money order are shipped the next business day after receipt of payment.

All manufacture warranties are honored.  We have carefully selected our suppliers in an effort to assure they provide high quality technologically advanced products that not only offer appropriate warranties but have a strong track record of customer satisfaction and a proven willingness to stand behind their products.

Products purchased from Best Home Systems that malfunction within 30 calendar days of initial delivery to the customer will receive a 100% refund of the purchase price of the product only or, if requested by the customer, a replacement product will be provided.  This can be arranged with our customer service department.  Shipping charges associated with shipping a replacement product to the customer will be paid by our supplier.  The shipping method will be ground shipping and the carrier will be determined by our supplier.  Any shipping charges associated with the initial order are not refundable for any reason as our suppliers are willing to provide, at no charge, a replacement product for any product determined to be defective within 30 calendar days of initial delivery to the customer.  However, within 30 calendar days of initial delivery to the customer, should a claim be made that the product is defective, our supplier has several options.  Our supplier may field scrap the product which will result in a refund of the purchase price of the product or, if requested by the customer, a replacement product will be provided.  Our supplier may request the product be returned so a determination can be made by our supplier if the product is actually defective.  If the product is determined by our supplier to be defective the purchase price paid for the product will be refunded or, at the request of the customer, a replacement product will be provided.  If our supplier requests the product be returned and upon receiving the product our supplier determines the returned product is not defect and returns the product to stock, a 25% restocking fee will be charged along with any return shipping charges incurred by Best Home Systems or our supplier.  Additionally, order processing charges also known as a minimum order processing fee, that may have been applied to the initial order for processing purposed only, are not refundable for any reason.

Products purchased from Best Home Systems that malfunction after 30 calendar days from initial delivery of the product to the customer, but within the manufacturers warranty period, will be replaced or repaired at the option of our supplier with no additional charge excluding any shipping charges.  All manufacturers warranty terms and restrictions apply.  Products that malfunction during this warranty period require a Return Authorization Number so the product can be replaced or repaired by our supplier.  Cash refunds for malfunctioning products will not be made after 30 calendar days from initial delivery to the customer.  At the discretion of our supplier, our supplier may request the malfunctioning product be returned to our supplier or they may field scrap the malfunctioning product.  Best Home Systems or our suppliers will not reimburse return shipping charges.  The product will be replaced or repaired with an identical product, if available, or a similar product if an identical product is no longer available.  Shipping charges will be charged for warranty replacement products after 30 calendar days from initial delivery to the customer.  Please click here to E-Mail us regarding Return Authorization Approval prior to returning any merchandise to Best Home Systems or their suppliers.

How do I check the status of my order?

24 hours a day 7 days a week you can check your order status by selecting the "Order Status" link in the header bar of www.BestHomeSystems.com.  You will need your invoice number found on the invoice you received when you placed your order and the last name of the person who was billed for the order.  Or, you can click here to E-Mail us at any time and we will respond during normal business hours and provide you with the latest information regarding the status of your order.  Additionally, in most cases you will receive a tracking number that can be used at the internet site of the carrier handling your order.  This will enable you to track every aspect of the process of your shipment.

In-Stock Items

In-stock orders are usually shipped the day after the order is processed (weekends and holidays excluded).  Orders placed by internet or by phone receive the same handling.  We do not add any additional handling fees to your order with the exception of lighting products only for which there is a order processing fee of $15 for orders that total less than $90 (shipping charges not included).  This is a requirement of our lighting supplier.  Because this is a processing fee it is not refundable for any reason. 

Many of our suppliers have warehouses nationwide and most items can be shipped directly to you from the warehouse nearest your location which can minimize costly air freight charges.  All shipments are completely insured.

We only ship within the United States.  We do not ship to Canada or abroad.  The exception to this is that we will ship to our military customers via an APO address.  This requires special arrangements be made with our sales department. Click here to E-Mail our Sales Department..

Backorders: Continental US addresses

In the event that items you order need to be backordered we will email you as to which items require backordering.  You will have the option to either ship the items in stock immediately and then the backordered items will be shipped as they become available or hold the order until all items are available for shipment.  Backordered items will be shipped via Standard UPS Ground unless other arrangements are made prior to shipping.  The appropriate shipping charges will apply.  Expedited shipping is available for Backordered Items for an additional shipping cost; please click here to contact our Service Department to arrange for expedited backorder shipping.

Backorders: Alaska and Hawaii

Backordered items are shipped via UPS 2nd Day Air or the new 5 day UPS Ground and may involve additional charges.  You will be notified prior to shipment if additional charges will be necessary.  We request that all items ship together to avoid multiple shipping charges but we will be happy to ship multiple times at your request.  

International addresses

We do not ship internationally.  We will ship to an APO address for our military customers.

Best Home Systems wants you to be completely happy with your purchase and more importantly wants to assure you are actually ordering what you want.  For all returns other than warrantee and defective items, our suppliers charge a restocking fee.  This restocking fee is 25% of the purchase price of the part excluding shipping and/or order processing charges.  Additionally, any and all shipping cost associated with a return of any part(s) will be the responsibility of the party returning the part(s).  Best Home Systems will not pay or reimburse return shipping charges for any reason. 

Please feel free to inquire about a product if you are not quite sure about something you want to order.  We will make every effort to aid you in your selection.

In the unlikely event you are not satisfied with your purchase and return a purchased item and the item is found to not be defective as determined by our supplier, Best Home Systems will provide you with a 75% refund, excluding any shipping charges and any previously paid processing fees, providing the following conditions are met:

• Items must be returned to our supplier within 30 days from the date that you receive the item.
• Items are returned in their original condition.

Returns not meeting the above conditions will be charged the minimum restocking fee of 25% and can vary from 25% to 100% of the full purchase price, at our discretion, depending on the condition of the returned items.  Software, books, manuals, clearance items, and videotapes are not returnable except for replacement if defective.  Order processing fees, if paid, are not refundable. Credit card purchases will be refunded to the original purchaser's credit card.  Check, cash, or money orders will be refunded by a check.  Best Home Systems will process your return as quickly as possible but this process may take up to two months.

Return Shipping Instructions:

• Please click here to E-Mail us for information on how to handle returns.
  
• Please double box your return.
• We are not responsible for returns lost or damaged in shipment; we recommend that items be shipped back via UPS or insured parcel post.
• Shipping charges are non-refundable unless the return is due to our error.
• Returns that do not meet all of the above stated conditions will be returned to the customer at the customer's expense.
• If you have any questions regarding your return, please click here to E-Mail us.

Minimum Order Processing Fee

All lighting products are drop shipped from our supplier, Nora Lighting.  Nora charges a non-refundable processing fee to cover the expense of processing small orders.  Therefore, orders that total less than $90, excluding tax and shipping, require the addition of a $15 non-refundable processing fee.  Because we provide products from several different suppliers, our shopping cart is not capable of automatically calculating or adding this fee.  Should this fee apply to your order, you can avoid delays by letting us know you concur with this additional charge by entering your approval in the customer comments box of the shopping cart check out page when finalizing your order.  If you do not let us know that you agree to us adding the minimum order charge, we will be sending you an email requesting your concurrence prior to processing your order.  If you concur, a new approval will be made with your credit card company for the transaction and the initial transaction approval will be canceled.  This is only an approval as the transaction is not captured (the process of actually charging your credit card) until we have verified your order has shipped and we have emailed you the shipper tracking information.  When we receive your concurrence to the addition of the processing fee, you will be emailed an updated invoice that will include the addition of the fee and the new total invoice amount.
 

Any information contained within the Best Home Systems website including pricing, policies, format, and content is subject to change without notice. 

Although every effort has been taken to provide you with the most accurate and up to date information regarding our products and prices, Best Home Systems does not assume any responsibility for typographical errors or incorrect information. 

Best Home Systems provides pictures of products for reference purposes only.  Variations may exist between representative pictures of products displayed within the website and the actual characteristics, size, look, finish, color, or feel of any part shipped to you by one of our suppliers.  Please contact us if constraints exist that require specific conditions be met for your particular application.  We will attempt to provide you with information that will allow you to consult directly with our supplier of that product to assure your questions are answered and constraints met prior to making your purchase. 

If you find any conflicting or incorrect information please notify us and we will place a priority on correcting it. 

Best Home Systems does not assume any liability for damage caused by products improperly installed, manufacturers' defects, or for any other reason.

Transformers are sold only to customers who are purchasing Nora products that require the use of a transformer in the Nora system or to industrial customers when purchasing transformers in bulk.  Transformers will not be sold under any other circumstances.  We apologize for this inconvenience of not being able to accommodate those of you who need a replacement transformer for other applications.

For those of you who think you know what you are talking about regarding copyright, linking, and framing - you know who you are.

Copyright

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